Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Return Policy Details

We guarantee 100% satisfaction for our customers. If you are not completely satisfied with your purchase for any reason, please contact us for return instructions before you return your item. We accept all returns and exchanges as long as the return request is made within 7 days of receipt and the item is returned in its original unused condition within 14 days of receipt. Buyers are responsible for return shipping costs, and original shipping fees are nonrefundable. Any damaged, used, or custom made items cannot be returned or exchanged under any circumstances. Returned items will be inspected, and refunds will be issued in the original method of payment within 7 business days of receipt.

Customer Support

If you have any questions or concerns, please feel free to contact us Monday through Friday 9AM to 4PM PST. We are always happy to help, and we will try our best to answer all of your questions within 24 hours.